Having all your relevant documents when travelling is your responsibility. This includes being in possession of a valid passport, appropriate visas (where required), travel insurances and other health documents like your EHIC card. If you’re somewhat uncertain what is needed in terms of documents, you can speak directly with us or visit the Gov.uk website for more info.
Any request to cancel a booking must be recorded in writing by the lead traveller. It’s also key to note that you’ll be subject to the cancellation fees stated in the terms and conditions of your airline(s) or tour operator(s). Also, please do contact me if you’re in need of a cancellation invoice for insurance purposes.
ABTA is the Association of British Travel Agents, whilst ATOL is the Air Travel Organizers’ License. We are members of both ABTA and ATOL which means that when you book your holiday with us you are given complete protection if anything goes wrong with your booking or holiday.
If you’d like further info on ABTA, please visit https://www.abta.com.
No. You pay for your holiday only, everything else comes as part of the service.
Yes. You’re able to use our booking engine to book your trip online. We also give you the ability to make secure payments by clicking the ‘My Booking’ section on the website.
Upon booking you’ll need to pay a deposit. If you opt not to pay the entire balance immediately, you will have to pay it by the due date that is provided on your booking confirmation. This payment can be made at any time by going to ‘My Booking’ or if you contact me directly. If you fail to make the full payment by the stated due date, your airline or tour operator could cancel your booking, and in accordance with their terms and conditions, you’ll be subject to any cancellation fees.
We accept all major debit and credit cards, including American Express.
It’s recommended and strongly advised that you have cover for your holiday. We’re able to offer you travel insurance and advise on a policy that meets your requirements.
API is an abbreviation for Advanced Passenger Information. It’s usually required by your airline in advance of your travels. You should have received your API at the time you booked your travels, but should this not be the case, it can be completed on your airline’s website. If in doubt or uncertain, please do reach out to us.
The majority of tickets issued nowadays are electronically assigned and are referred to as ‘e-tickets’. If this is a service provided by your airline, your tickets will be sent via email in a period no later than 14 days prior to your departure. If you’d also like paper tickets, please do make us aware.
Availability does vary, but typically you can book from as far as 12-18 months before your departing date.
Pursuing a name change is subject to your airline or tour operator’s terms and conditions. In most cases, this incurs an amendment fee. If you need further details regarding this, please do contact us.
As a licensed Not Just Travel agent, we have access to over 2000 travel brands. This means on your behalf we can access exclusive deals, packages and holidays that you simply won’t find on any other online booking site.
This also extends to arrangements of any trip type, which can be carried out on various modes of transport worldwide. We aim to remove any limitations or setbacks in getting you to embrace the best holiday experience you could ever imagine.